- I promise to listen.
- I promise to respond to your questions.
- I promise to be on your corner of the ring – to act in your best interests, not the company’s.
- I promise to act on your ideas and suggestions where possible.
- I promise to keep the community clean, keep out any aggressive or mean members.
- I promise to give you exciting and thoughtful content that makes you want to come back.
- I promise to recognise the special members, who go that extra mile to help others (and me!), I’m forever grateful for your help
- I promise to protect your privacy online.
- I promise to moderate in a timely fashion and not leave you waiting.
- I promise to allow you to have your say, whether it’s good, bad, indifferent – I will not sugar coat the conversation.
Yours sincerely,
Emma
Loved this. Delicious’d, Tweeted.
Thanks Jye, much appreciated!
Such a duty of fidelity should be a requirement for all community managers!
Here, here!
[...] 10 promises from a community manager [...]
In a way, point 3 is about translating the community’s interests to the company – but equally, there is a role to explain and position to the community, the action that the company has taken. It’s a tightrope – but in my view, the focus is to he be in the corner of the community participants – not taking on the fight.
Thanks for your comment Gavin, tightrope is exactly the right word to describe this point!
[...] look at this post from Community Girl where she outlines the charter a community manager should have with her conversation [...]
[...] client… – N’oubliez pas vos priorités – Les mondes virtuels et l’entreprise – Les 10 promesses d’une community manager – Le community manager dans la fonction [...]
Good post. Useful for anyone moderating an online community.