10 Promises from a Community Manager

3 05 2010
  1. I promise to listen.
  2. I promise to respond to your questions.
  3. I promise to be on your corner of the ring – to act in your best interests, not the company’s.
  4. I promise to act on your ideas and suggestions where possible.
  5. I promise to keep the community clean, keep out any aggressive or mean members.
  6. I promise to give you exciting and thoughtful content that makes you want to come back.
  7. I promise to recognise the special members, who go that extra mile to help others (and me!), I’m forever grateful for your help
  8. I promise to protect your privacy online.
  9. I promise to moderate in a timely fashion and not leave you waiting.
  10. I promise to allow you to have your say, whether it’s good, bad, indifferent – I will not sugar coat the conversation.

Yours sincerely,

Emma

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10 responses

3 05 2010
Jye Smith

Loved this. Delicious’d, Tweeted.

3 05 2010
emmakatetyler

Thanks Jye, much appreciated!

3 05 2010
karl schuster

Such a duty of fidelity should be a requirement for all community managers!

3 05 2010
emmakatetyler

Here, here!

8 05 2010
Online Community Links Roundup 07/05/10 | Community Management | Blaise Grimes-Viort

[…] 10 promises from a community manager […]

19 05 2010
Gavin Heaton

In a way, point 3 is about translating the community’s interests to the company – but equally, there is a role to explain and position to the community, the action that the company has taken. It’s a tightrope – but in my view, the focus is to he be in the corner of the community participants – not taking on the fight.

20 05 2010
emmakatetyler

Thanks for your comment Gavin, tightrope is exactly the right word to describe this point!

30 05 2010
Specialist Community Manager – Oxymoron? «

[…] look at this post from Community Girl where she outlines the charter a community manager should have with her conversation […]

3 06 2010
La revue de presse du community manager | Manager une communauté

[…] client… – N’oubliez pas vos priorités – Les mondes virtuels et l’entreprise – Les 10 promesses d’une community manager – Le community manager dans la fonction […]

8 07 2010
Neha

Good post. Useful for anyone moderating an online community.

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